Privacy Policy – Goldstep Hotels

Effective Date: 01-01-2020
Last Updated: 25-08-2025

At Goldstep Hotels (“we,” “our,” “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a reservation, or stay at any of our hotel locations in Abraka, Asaba, and Sapele.

1. Information We Collect

Personal Information – name, email, phone number, and ID details when booking or checking in.
Booking Details – check-in/out dates, preferences, and requests.
Payment Information – processed securely via third-party providers.
Website Data – IP address, device info, and cookies.
Communications – messages or reviews you send us.

2. How We Use Your Information

Process and confirm reservations.
Provide personalized guest services.
Send booking updates and offers (only with your consent).
Improve our website and guest experience.
Comply with legal requirements.

3. Cookies and Tracking

We use cookies to improve website functionality, remember preferences, analyze traffic, and deliver relevant promotions. You may disable cookies in your browser, but some features may not work properly.

4. Sharing of Information

We do not sell your personal data. We may share it with trusted partners (e.g., payment processors, booking platforms) or legal authorities when required.

5. Data Protection

We use technical and organizational measures to safeguard your data against unauthorized access, misuse, or loss.

6. Your Rights

Access and request a copy of your data.
Correct or update inaccurate information.
Request deletion where applicable.
Opt out of marketing communications.

7. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect data from minors without parental consent.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised date.

9. Contact Us

If you have any questions, contact us at:
📍 Goldstep Hotels – Abraka | Asaba | Sapele
📧 contact@goldstephotels.com
📞 +234 814 619 8862